So I've probably told just about everyone I know this story, but here it is in its complete form. Last Saturday I was out running errands with only Michael (Kaitlyn was at a cousin's house playing). I happened to drive past a famous national company that changes oil. I won't name any names, but it rhymes with "Biffy Gube". Anyway, one of their employees was out waving the "Open Bay" sign, so I thought I'd do the unthinkable and go in and get the oil changed.
I parked my car in the bay and an employee, who I will refer to as "Doofus", leads me into the waiting room where he proceeds to ask me which type of oil change I would like. He tells me about three different types, ranging up to $70--for an oil change!! I simply say, "I just want the cheapest oil change you have."
Then Doofus proceeds to ask me questions like:
"Would you like your engine flushed?"
"Ford recommends that you have your transmission fluid replaced every 30,000 miles...Would you like that done today for $169.00?"
"Would you like us to change your radiator fluid for $64.99?
"Your fuel filter should be replaced ever 15,000 miles, would you like us to do that for $49.99 today?"
"Would you like your tires rotated?"
(Now think of at least 25 more services that they could offer me and he asked all those questions, too.)
Seriously, I was already annoyed after being asked 30 questions of how they could take my money, when all I wanted was an OIL CHANGE! I sat back down in the waiting room, and after another 5 minutes Doofus walks back in. I'm thinking to myself--Wow! That was pretty fast! Until he smiles and says, "We've had a little problem". He walks me out to my car to show me that they have somehow cracked the part in my Ford Explorer where they put the oil nozzle in. Doofus then walks me back into the waiting room and tells me that they will reimburse me for fixing it. Yeah, they better!! I'm thinking that they'll just fix it there, but he then tells me that I will have to take it to a Ford Dealership where they'll have to order the part!! He tells me that I'll just need to bring the receipt back in and they'll reimburse me for fixing the broken part.
I waited another 5 minutes while they finished the "oil change" and then he brought me up to the computer to pay! He said he would give me $7 off (which I'm sure he does for everyone since that's one of their summer promotions). I say to him, "You can't charge me any less when I'm going to have to take this to the Ford Dealership to get it fixed?" Doofus replied, "Well, all I can do is give you another $5 off. So I still paid $24.99 for an oil change!! Yes, I know at this point I should've refused to pay, but it was just one of those situations where I was in "stunned" mode and didn't even know what to do. Oh, and then he tells me that I should probably get the thing that they broke fixed as soon as possible because oil will be leaking out, even though they tried to tape it. I did have Doofus write down that they would pay me back and sign his name.
Monday morning Steve took the Explorer to the Ford Dealership. He pointed to the part that had been broken and asked them to fix it. Tuesday night (so we were out of a car for two full days), we went to pick up the Explorer. Do you want to know how much the bill was? $551.00!
Wednesday Steve called the manager of the oil changing company to tell him how much the bill was that we would need to be reimbursed for. When Steve said, "Five fifty-one", the manager replied back with hope in his voice, "Five DOLLARS and fifty-one cents?" Anyway, the manager said that he didn't have that much cash in the store, but to bring the receipt in that night. Steve went in and the manager said he'd have to talk to corporate and would get back with us.
So the next day Steve calls the manager to see if anything is being done to get this $551.00 off of our credit card. The manager then claimed that Ford had something extra fixed that didn't need to be fixed. I wasn't there, but Steve was not a happy camper at this point and demanded that they figure it out and pay us back. The manager kept saying that they would only be able to pay for part of it and that the rest was our problem. It would've never been a problem if they didn't change the oil in our car!!!
So yesterday we finally got a phone call from the manager saying that Ford actually did everything right, and that they would pay us back the full amount. Now we just need to get that check in our hands!!
Needless to say I'm going to be very careful where I get my oil changed from now on, and it won't be there!!